THE ROLE OF MACHINE LEARNING IN SERVICE ORIENTED ARCHITECTURE AND BUSINESS PROCESS IMPROVEMENT
Keywords:
Machine Learning, Service Oriented Architecture, Maturity Metrics, Business Process ImprovementAbstract
Business organisations must adopt to new technologies in order to improve business processes due to the advancement of computer technologies. Machine learning and Big Data processing are widely used in the software engineering industry to provide intelligent/automatic data processing solutions by reducing manual workloads. Therefore, this paper identifies machine learning tools that can be used to benefit organisations with service oriented architectures. Moreover, it proposes ML metrics that can be applied through a maturity model to support business process improvements for organisations following SOA.