EFFECT OF PROJECT STAKEHOLDERS MANAGEMENT ON PERFORMANCE OF ROAD CONSTRUCTION PROJECTS IN MOMBASA COUNTY, KENYA

Abstract

The study sought to examine the effect of project stakeholder management on the performance
of road construction projects in Mombasa County, Kenya. Specifically, the study sought to
establish the effect of project stakeholder identification, project stakeholder mapping, project
stakeholder analysis and project stakeholder risk management on the performance of road
construction projects in Mombasa County, Kenya. The study adopted a census design with a
target population of 188 that is project managers, engineers, supervisors, inspectors, surveyors
and contractors from KeNHA. Quantitative data were analyzed using SPSS version 25 where
relationships between the variables were assessed using correlation and regression analysis. Test
of the hypothesis was done at 95% confidence interval. The study found out that there was a
positive and significant relationship between project stakeholder identification and performance
of road construction projects in Mombasa County Kenya, there was a positive and significant
relationship between project stakeholder mapping and performance of road construction projects
in Mombasa County Kenya, further, the results revealed that there was a positive and significant
relationship between project stakeholder analysis and performance of road construction projects
in Mombasa County Kenya. Lastly, there was a positive and significant relationship between
project stakeholder risk management and performance of road construction projects in Mombasa
County Kenya. Based on the findings, the study concluded that project stakeholder identification,
project stakeholder mapping, project stakeholder analysis and stakeholder risk management have
a positive and significant effect on the performance of road construction projects in Mombasa
County, Kenya. The study recommends that KeNHA should embrace project stakeholder
identification practice in all their road construction projects to establish how various stakeholders
will influence the project, project stakeholder analysis should properly be conducted to ensure
adequate consultation and communication with the stakeholders, policymakers to develop
stakeholder management policies which will guide road contractors in road project activities,
road construction agencies should consider project stakeholder mapping to ensure stakeholders
values are considered and that the degree of enforcement of the values and interests are
controlled and lastly, there should be a training of project personnel on sustainable stakeholder
risk management strategies with a bigger emphasis on the continuous resource risks monitoring
for cost revisions to reduce cost overruns