SUPERVISOR SUPPORT AND EMPLOYEE PERFORMANCE IN REGISTERED PRIVATE SECURITY FIRMS IN KENYA

Abstract

Employee performance in private security firms is Kenya is facing numerous challenges
frequently emanation from workplace environment. Therefore this study sought to assess the
effect of supervisor support on workplace ergonomics on employee performance in private
security firms in Kenya. The study was anchored on the Two-Factor Theory of Motivation. The
study utilized positivism research approach. The study used descriptive and correlation research
designs. The study population was 13,484 drawn form the Kenya Security Industry Association
(KSIA) and Protective Security Industry Association (PSIA). The sample size was 180
respondents established by use of Slovin sample size determination formulae. Questionnaires were
used as instruments for obtaining the data required. Validity and reliability of the questionnaire
were enhanced by carrying out a pilot study prior to data collection. The study adopted regression
analysis to establish the effect of supervisor support on employee performance in private security
firms in Kenya. The study findings indicated that supervisor support had a positive and significant
relationship with employee performance in private security firms in Kenya. Therefore, the
relationship between supervisor support and employee performance is crucial as it can have farreaching implications for both employees and private security firms. The positive and significant
relationship between supervisor support and employee performance suggests that private security
firms should consider investing in ergonomic improvements to create a healthier, more productive,
and engaged workforce. It can have a cascading effect on various aspects of organizational
success. Therefore, supervisor support has multifaceted implications on employee performance,
influencing various aspects of job satisfaction, engagement, motivation, and overall organizational
success. A supportive supervisory relationship is a key driver of a healthy and productive work
environment. This, in turn, can contribute to the overall success and employee performance of
private security firms in Kenya.