CREATION OF CHATBOTS IN CUSTOMER SERVICES AT BANKING

Abstract

The financial services industry, particularly banking, has seen a rapid transformation with the integration of digital technologies. One of the key innovations in customer service is the implementation of chatbots. This project aims to study the effectiveness of Bot press, an open source chatbot development platform, in customer service within the banking sector. The primary goal is to explore how Bot press can improve customer interactions, streamline service delivery, and reduce operational costs while enhancing the overall customer experience. By leveraging NLP and AI-driven technologies, chatbots can offer 24/7 support, resolve queries efficiently.