Smart logistics in e-Commerce: Blockchain for transparency and IoT for real-time tracking

Abstract

With a focus on understanding transparency, data integrity, and consumer perception, 
this study investigates how Blockchain and Internet of Things (IoT) reshape e-Commerce 
logistics. Blockchain ensures secure and tamper-proof records that build trust and 
accountability, while IoT-enabled real-time tracking allows consumers to monitor their orders 
closely, enhancing confidence in delivery services. Together, these technologies address key 
challenges such as lack of transparency, delivery delays, and consumer distrust, thereby 
transforming logistics into a more reliable and efficient system. The study, which involved 253 
e-commerce consumers in Coimbatore, Tamil Nadu, used percentage analysis, descriptive 
analysis, ANOVA, t-Test to evaluate how blockchain-driven transparency and IoT-based 
tracking influence consumer trust, delivery satisfaction, and long-term loyalty.